Regulatory references and appeals Case state: Whilst glad it got something, Bristol still complained that its service levels and investment would suffer as a result. The customer services and IT directorate, which Newby heads up, is responsible for customer contact, billing, debt collection, IT, communications. To help us improve GOV. In the last six months or so there have been several disruptions to supply which called for urgent action. This site uses cookies for essential functionality, performance and analytics, and marketing including behaviour advertising. But the company managed to get through the AMP5 period, although investment in infrastructure was scaled back to fit the much reduced budget.

Can you tell us a bit more about the Refill campaign? Any revisions made to the timetable will be published on this website. Will water-only companies find PR19 harder? Bristol Water plc price determination. Tangible change The latest Customer Satisfaction Index, produced by the Institute of Customer Service, placed the company joint top out of all the water companies, alongside Yorkshire Water. Published 4 March Last updated 21 October — see all updates.

It kept customers informed of the work and was able to lift the boil water notice on 15 January. Maybe Yes this page is useful No this page is not useful Is there anything wrong with this page? To help us improve GOV. The team recognised that, in order to meet businesss objectives, they would need to bring in specialised skills and software to develop their analytic modelling capability. How is Bristol Water changing? The CMA has appointed the inquiry group.

A new direction for Bristol Water – Utility Week

You can control the non-essential cookies in your browser settings and using the 3rd party links. For me it was about maturing that and understanding what the business-to-business relationships were, and the different customer segments and the p,an messages.


bristol water pr14 business plan

And to achieve enough tangible change by the time business watfr are submitted, to convince Ofwat that further transformation targets are both sincerely set and realistic. The modelling capability within Bristol Water was historically reliant upon a limited number of staff members.

All affected properties received an automatic compensation payment. Contents Administrative timetable Final determination Extension of price determination period Responses to provisional findings Provisional findings Third party hearing summaries Third party initial submissions Main party submissions Inquiry group appointed Notice of reference Reference decision.

We want to have a distinctive Bristol Water way of doing things — which is where the idea for the Refill campaign started.

Bristol Water plc price determination

Ed Barnes was recruited by Bristol Water to lead the production of its PR19 business plans and its submission to Ofwat. It will take only 2 minutes to fill in.

What to read next. They suggested its legacy of conflict with the regulator alongside ongoing operational performance issues will simply be too great for the new management team to overcome before business plans are submitted this September. The regulator has also ruled that the proposed second Cheddar reservoir is not necessary and would be one way of dramatically cutting costs.

He says he thoroughly enjoyed his time at Ofwat. After a tough couple of price reviews, Bristol Water is bottom of the pile when it comes to PR19 expectations for outperformance. This decision has haunted the industry ever since, and usually dissuades companies from trying to take on the regulator. buiness


A number of sector analysts expect busineas similar outcome as to what Bristol Water received last time. Your Telephone Number required. Is this page useful? Garcia also states that his customers support the water company, with 92 per cent saying they find the business plan acceptable. Provisional findings report PDF, 4.

bristol water pr14 business plan

That has given us the opportunity to address a few areas and build on those — which bussiness important to acknowledge. It worked for Bristol last time in so far as its final settlement from the Competition Commission now the Competition and Markets Authority CMA was marginally better than that Ofwat offered up. The competition referral saw Bristol Water gain an extra 0.

bristol water pr14 business plan

Deadline for determination to be sent by CMA to Ofwat. The next focus for us is on demonstrating that. For the years before this, he held a variety of roles at the Environment Agency — starting on the water side before moving across to cover wastewater and then waste. Can you tell us a bit more about the Refill campaign? Chief executive Luis Garcia rejects this stance, saying: Ofgem boss slams EU data protection rules. The CC also took with one hand as it gave with the other, cutting the cost of capital down to 5 per cent, which was lower than the figures proposed by Ofwat 5.

It is a big step for Bristol Water.