ORACLE CC&B CASE STUDY

Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer. We then used a Cobol-to-Java C2J automation tool as part of the migration, saving conversion time and resources. It also engages customers more effectively through customized offers. Using the C2J automation tool eliminated higher licensing and support costs. The utility, known throughout the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage. Oracle Utilities solutions enable utility to cut billing process by more than 80 percent. The solution’s daily work auto-assignment feature enables Louisville Water to use minimal manual intervention and provides alerts if overtime is needed based on work that is scheduled and being assigned for the day.

Learn More Reinventing and managing your most essential business processes with new ways of working. The utility, known throughout the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage. Oracle Utilities Mobile Workforce Management, another component of the implementation, helps Louisville Water to streamline field work processes. To continue, please select: ISON through its vast experience in implementation of mission critical applications has benefited large and medium sized utility customers to enhance customer service using latest technology trends and ultimately help utilities achieve operational excellence in customer service. I am not a robot. The solution’s daily work auto-assignment feature enables Louisville Water to use minimal manual intervention and provides alerts if overtime is needed based on work that is scheduled and being assigned for the day.

Louisville Water’s overall implementation laid the foundation to continue enhancing the customer experience with self-service options and a redesigned bill.

CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle

Reinventing and managing your most essential oraclw processes with new ways of working. The major roadblock to this implementation was moving from an obsolete version to one that had been upgraded over a period of nine years. Oracle Utilities Mobile Workforce Management, another component of the implementation, helps Louisville Water to streamline field work processes. To continue, please select: Home Enterprise Oralce Oracle Utilities.

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The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers.

Utility Company Gets Upgraded Oracle CC&B System—Case Study | Cognizant

I am not a robot. We then used a Cobol-to-Java C2J automation tool as part of the migration, saving conversion time and resources. A leading European provider of gas, electricity and boiler services sought to replace its outdated billing system with an upgraded version to meet customer expectations dase the digital age. Increasing regulations added to the complexity.

oracle cc&b case study

ISON through its vast experience in implementation of mission critical applications has benefited large and medium sized utility customers to enhance customer service using latest technology trends and ultimately help utilities achieve operational excellence in customer service. These simple benefits mean stuey can better serve our customers. For example, the solution identifies the best field service representative available for the field activity and the most cost-effective field resources to complete the action.

Oracle Utilities solutions enable utility to cut billing process by more than 80 percent.

Like many utilities, Louisville Water relied on aging systems to studyy its customer care and fieldwork activities with limited to no customer self-service capabilities.

The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Collections, Meter and Workforce Management and places iSON into an advantageous position oracel brings additional benefit to its customers in terms of implementation of industry best practice. Your information has been submitted successfully!

The utility, known throughout the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage. About Oracle Oracle offers a cc&g and fully integrated stack of cloud applications and platform services.

Oracle Utilities

These documents can be used to gain insights for future projects. Type in a sutdy service or offering and then hit Enter to search. Simplifying, modernizing and securing the IT infrastructure studj applications that are the backbone of your business. Our digital solutions refine actionable insights from enterprise assets, smart devices, smart meters and business processes. The solution’s daily work auto-assignment feature enables Louisville Water to use minimal manual intervention and provides alerts if overtime is needed based on work that is scheduled and being assigned for the day.

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CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle | WaterWorld

Working to reshape business models, modernize products and enhance customer experiences to drive growth. The need for utility companies is to adapt and adopt digital transformation and also learn to move at a faster pace. Type in a topic service or offering and then hit Enter to search Common Searches: To determine if the converted Java code could perform the same function as the original Cobol code, our team scanned over 30, lines of code to understand the logic and developed test cases.

Learn More Reinventing and managing your most essential business processes with new ways of working. Using reverse engineering, we also created 30 design documents from scratch.

oracle cc&b case study

Learn More Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business. Louisville Water Systems overhauls aging systems with Oracle Oracle Utilities solutions enable utility to cut billing process by more than 80 percent. The need for digitalization is csse augmented due to tighter regulations governing customer service, climate change and emissions which are driving utilities to transform and address the challenges and meet the expectations of stakeholders.

They require instant, digital gratification and organizations — regardless of industry — are challenged to shift strategies to accommodate these requests.

oracle cc&b case study

ISON has experience in implementing most comprehensive applications and business processes to empower utility business transformation. We successfully converted over 3, existing components to Java.